|
|
|
|
|
 |
 |
 |
 |
 |
 |
|
|
|
|
 |
|
|
|
|
 |
Frequently Asked Questions About Email Accounts
About the Email By Phone Service
About non-email services Financial Issues
About Email Accounts
POP (or POP3) stands for Post Office Protocol. This is a system through which your Mail Client on your computer communicates with your Mail Server. Your Mail Server receives messages being sent to your email account, and, through Post Office Protocol, transfers them to your computer. Your mail server is often referred to as your POP server. Can Eudora Email By Phone access my account?
You must have an Internet-accessible POP3 email
account for Eudora Email By Phone to be able to access
your email. PLEASE NOTE: America Online, Compuserve, Microsoft Network, Hotmail and Rocketmail users do not have a POP address and therefore cannot use the Check POP mail feature. AT&T WorldNet and Sprintmail subscribers will not be able to check their pop account due to firewall restrictions that prevent access. PLEASE NOTE: If your mail server resides behind a security firewall, you will not be able to check your POP mail from Eudora Email By Phone. Check with your system administrator to see if they have set up a special port for external mail access. How can I make my email accessible?
If
your email account is not Internet-accessible, whether
it's behind a security firewall or on a non-POP Internet
Service Provider, you have several options to still be
able to use Eudora Email By Phone. 3. Switch to an Internet Service Provider that does support POP3 access, such as EarthLink. About the Email By Phone Service Once you have accessed the
email delivery system (by dialing the 800# and entering
your PIN), the system tells you how many email messages
are in your mailbox (i.e. "you have six
messages").
Next, select from the following options:
After listening to the body of the message you can:
You’ll find more detailed instructions on our Instructions for the Email Retrieval Service page. What happens to the email messages that I listen to? You do not impact your email messages by listening to them over the telephone as long as you don't delete them. They're still available for you to view from your computer at a later time. However, once you've accessed your messages from your computer, they typically will not be accessible from the telephone Attachments that are in "text" notation can generally be read text-to-voice. Other attachments may not be "readable" by our text-to-voice system (for example spreadsheets). You will be told by the voice that an attachment exists. Can I listen to messages that I’ve already read on my computer? Once you've accessed your messages on your computer, they typically will not be accessible from the telephone. What if the system can’t access my ISP (Internet Service Provider)? The text-to-voice system will access your Internet Service Provider. Connection to your Internet Service Provider depends on the same criteria that govern your normal connections (e.g., when your provider experiences busy periods, you will have the same difficulty accessing the text-to-voice system, as we cannot affect your provider's accessibility). What if I don’t hear anything immediately after dialing? How long does it take to hear my messages? The Eudora Email By Phone system accesses your Internet Service Provider. Once connected, the text-to-voice system scans for the number of email messages available. This process generally takes at least 15 seconds (it can take longer if your ISP runs at a slower speed). Accessing the body of the message generally takes no longer than another 15 seconds. However, if you have attachments, the access time may be up to a minute or longer. About non-email services How can I let others leave a voice message for me using this service? Provide your friends and colleagues with the following toll-free number: 1-800-999-2326 and your Admin/Voice Mailbox number (provided when you sign up) then invite them to leave voice messages for you. To hear your voice messages, enter your Mail Box Number and follow the prompts. Financial Issues How is the pricing calculated? All time is calculated at 25¢ per minute. Why don’t I see QUALCOMM on my credit card bill? The Text-To-Voice service is provided by Transcommunications Incorporated. What do I see on my credit card bill? The QUALCOMM Eudora Email By Phone service is provided by a QUALCOMM Authorized vendor, Transcommunications Incorporated. The transaction will show Transcommunications Incorporated as the vendor. Who is Transcommunications Incorporated? Headquartered in Chattanooga, Tennessee, Transcommunications Incorporated develops and implements complex value-added telecommunications solutions, software and controlled access services for the transportation, retail, corporate travel, computer and software industries. Products include intelligent telecommunications network services, value-added voice response systems, software and prepaid and post-paid long distance services. In addition to providing e-mail Internet connectivity for QUALCOMM's OmniTRACS mobile communications terminals, Transcommunications Incorporated is the transportation industry leader in providing prepaid phonecards and other network services, such as conference calling, automated recharge, and news, weather and sports updates to drivers. | FAQ| Free Demo| More Info| Instructions |
|
 |
|
|
|
|
|
|
|
| Home | Support | Developers | Forums | Contact Us | | QUALCOMM | Investor Relations | Section 508 | Privacy Statement | Terms of Use | |
||
|
© 1999-2008 QUALCOMM Incorporated. All rights reserved. QUALCOMM and Eudora are registered trademarks of QUALCOMM Incorporated. All other trademarks are the property of their respective owners. |
|
